• Itunes Could Not Backup The Iphone Because The Iphone Disconnected 2019
• Itunes Could Not Backup The Iphone Because The Iphone Disconnected To Reset

'iTunes could not backup iPhone because the iPhone disconnected.' I came across this for the first time the other day and managed to solve it so I thought I'd post my solution.

If you're getting an error in iTunes that your iPhone “disconnected” during a backup or restore, this essentially means that the backup or restore stopped when iTunes didn't expect it to. The stop could be from an error, or from problems the USB connection from the iPhone to the computer.The solutions for dealing with this are very different depending on if you're backing up or restoring a backup, so jump down to the heading appropriate for your scenario.These solutions are for all iOS devices: iPhone, iPad, or iPod Touch. ITunes could not restore the iPhone because the iPhone Disconnected iPhone Disconnected Error During a RestoreIf you're getting the iPhone Disconnected error while trying to restore a backup to your device, we need to find a solution that will keep the data you're trying to restore intact. (This is my way of advising you to avoid any solutions that involve deleting the backup!) How to fix iTunes could not restore the iPhone because the iPhone disconnected:.Remove any USB hubs in the connection between your computer and your iPhone. These can potentially cause USB errors that make the restore process fail.

Update 2/4/2019: If you're using a newer MacBook that only uses USB-C, and you're connecting your iPhone to your MacBook using a USB-C hub, we recommend either or copying the backup to another computer with a regular USB port. (Feel free to if you need help copying the backup.).Connect the iPhone to a different USB port on your computer. If you have multiple USB ports on different sides of the computer (front and back or left and right side) switch to an entirely different side/set of USB ports. Also, if you have some USB 3 and some USB 2 ports on your computer, try using the USB 2 port.Reboot the computer you're doing the restore with.

This will fix any potential USB connection errors.Reboot the iPhone you're restoring, by pressing the top or side (lock) button until a “slide to power off” slider appears. Slide to power off, wait a few moments, and then power back on. If the iPhone is not freshly setup, you can also try doing a Reset Network Settings in the Settings app General Reset Reset Network Settings.Assuming none of these solutions worked, there may be an actual error in the backup you're trying to restore.

Register Decipher Backup Repair to fix the errors so you can restore the backup in iTunes.iTunes could not back up the iPhone because the iPhone disconnected. IPhone Disconnected Error During a BackupIf you're getting the iPhone Disconnected error while trying to backup your device, we can hopefully solve the problem easily, since we don't need to worry about keeping the old existing backup intact. How to fix iTunes could not back up the iPhone because the iPhone disconnected:.Remove any USB hubs in the connection between your computer and your iPhone. These can potentially cause USB errors that make the restore process fail. This is also a good time to try switching USB ports on the computer and USB cables if you have a spare.Reboot the computer you're doing the restore with.

This will fix any potential USB connection errors.Turn off Background App Refresh in the Settings app General Background App Refresh. (If you are using iOS 8 or lower, then put the iPhone into Airplane Mode.) In our experience with customers, we've found that too much background app activity (incoming messages, etc) can cause problems that result in the “iPhone Disconnected” message. (Don't forget to turn back on Background App Refresh after the backup is done!).Addition 1/10/17: I've seen a couple of backups where we had to put the iPhone into Low Power Mode in the Settings app under Battery to get the background file changes to slow down enough to get the backup working. Addition 4/12/17 We recommend setting all three settings: Background App Refresh off, on, and on. For some people, all three options are needed to quiet the background operations enough to complete the backup.We likely need to remove (or move) the existing backup, so that we eliminate errors caused by reading or trying to update it. To move/remove your existing backup:On a Mac your backups are in /Users/your username/Library/Application Support/MobileSync/Backup.

(Open Finder, hold the Option key, and select “Library” from the Go menu to get to your user's Library folder.)In Windows, the fastest way to get to your backup folders is:.(Windows 7 and below) Start Run type%appdata% (with the percents) and press return.(Windows 8 and Windows 10) Search type%appdata% (with the percents) and press return. From Application Data, navigate to Apple Computer MobileSync Backup.Addition 5/22/18: (Windows 10 - Microsoft Store iTunes) Search type%userprofile% (with the percents) and press return.

From there, navigate to Apple MobileSync Backup.You can match your device identifier with the backup folder name byRename this folder to anything you like (like “old backup”) or delete it. Renaming the backup is sufficient to hide it from iTunes and force iTunes to make a new backup from scratch — this usually eliminates the problem.Addition 7/31/17: We've had some people report that renaming the entire “Backup” folder (rather than the single backup inside) to something else (“OldBackup” is a great example) helps resolve the problem. If this works for you, I highly recommend running a hard drive scan/repair after you're up and running, since this could be an indication that there's some bad blocks on your hard drive.

(I also advocate backing up any essential data on that drive before running a scan if you've noticed other weird behavior that could indicate a failing hard drive.).If removing the previous backup didn't work, let's do it again in combination with another possible fix:.First, remove the unsuccessful backup from the previous step.Remove the lockdown folder according to these instructions from Apple Addition 5/22/18: Apple took down their instructions for removing the lockdown folder, so if you get to this point,. We can help with instructions, and I'd like to make sure this is still a useful fix to have in this article.:)Addition 2/4/18: USB-C Lightning CablesWe've seen a couple USB-C hubs fail and cause a disconnection error while restoring a backup in iTunes. We're working on testing some USB-C lightning cables ourselves so we can make recommendations on cables that we know work well.

So far, the only USB-C lightning cable we feel comfortable recommending is the. (Beware, the cables we've seen on Amazon so far claiming to be Apple cables are counterfeits that don't work well.) We will update this list with other options as we discover ones that we confirm work well. If you have a USB-C lightning cable that you've used to backup and restore, please leave a comment letting us know so we can test it and add it to the list! February 2, 2019Hi Zanendra,Yes, you can delete those date-stamped backups to make room. If there's data on the iPhone when you go to restore a backup to it, iTunes sometimes/usually will make that last-minute backup while you're restoring. Assuming whatever is on the iPhone now isn't important (since it's about to be overwritten anyhow by the restore), you could also wipe the iPhone before restoring the backup.If you're restoring the backup to the same iPhone that made the backup, you may want to rename the folder for the original backup you're restoring, so that iTunes doesn't overwrite it on accident with the freshly-wiped iPhone;) 'backup'.

If it's not the same iPhone, then there's no worry about this. December 12, 2018The iPhone reboots after a restore fails usually, so the order of events here may not be what they seem. It's likely the restore fails & the phone starts rebooting. And then iTunes later realizes that the iPhone essentially 'hung up' on it:)My ideas would be the ones under the section 'How to fix iTunes could not restore the iPhone because the iPhone disconnected' in the article. Sometimes the problem is an error in the backup itself - do you still have the previous iPhone with the data intact? If not, this is the scenario we made Decipher Backup Repair to fix backups for: errors in the backup and the device that made the backup is gone, so you can't try to make a new one. Ishan August 8, 2018I wasted a week researching this.

What finally worked for me:First let me tell that there is a difference between back and restore.Backup: It is when you store phone data in iTunes.Restore: It is when you take a backup into your iPhone via iTunes.I was struggling with RESTORING my phone as it was showing some strange error. After a lot of research i got to know that iTunes creates multiple data dumps in C drive and if your drive is getting full and there is no space for a further dump, then backup or restore wont happen.

Basically when you backup your phone, a new folder will be created and if you restore, a temporary folder of whole backup will be created. Each case the folder is huge in size.My case: My folder in C drive had already made 10-12 backups of 120GB hence when i was clicking on restore, iTunes couldn't find more space to create a folder of 20GB hence it was not happening. I simply deleted old backups and space on C drive got free and everything got smoothly done. April 4, 2018This seems to be an old discussion but non the less going to give it a try. Working in 2 countries i was also working with 2 iPhones. Turns out only the iPhone 5 was backing up not the iPhone 6.

Now im going back to 1 number and want to back up the iPhone 6 as most the of the info is on there but it is giving me the disconnected message when I try to back up. I want to back up to my computer. Have tried everything on this list, removed all old backups from the phone and it has never backed up to iTunes before so there are no files there, or if there are i can't find them.

Can someone please help because without the back up i can't move on to my next iPhone. October 10, 2017I worked on this issue on my iPhone 7, 10.3.3, for hrs last night, tried airplane mode, low power, app refresh off, renamed backup, deleted backup, updated windows, updated iTunes, restarted the PC (Win10) numerous times, new lightning cables, different USB ports, checking to make sure USB port wasn't in power save mode (tuning off phone), reset my network settings in my phone, windows defender is off. I haven't put my PC in safe mode, and still disconnects when iTunes gets to step 3 on the backup process. So I updated my 7 to 11.0.3 and everything worked perfect. 10.3.3 is the problem.

September 9, 2017I had the backup issue and tried (most) everything listed, and nothing worked. Until I simply chose to sync my iPhone and iMac over wifi. I'll spare you the boring diagnostic stuff; the short version is that after much fuss, I believe the problem is some sort of physical damage with my iPhone 6's lightning port. Taking the port out of the equation resolved the issue for me, and might for you. If nothing else it's a good first step to try before getting into fiddling with files and reboots and whatnot. Steven August 8, 2017Hello guys.Though I'm not a tech geek, I'm familiar with softwares. So I tried every possible steps guided by an apple technician and every solutions listed here.

Nothing worked. I'm not exactly sure but maybe there are device issues. Because this 'iPhone disconnected' message showed up since I've used a 3rd-party cable just for one day.

Did anyone have the same issue?So I'm trying my back up through iCloud. If the iCloud backup works, reset the iPhone, then try the iTunes backup again. And if that fails, it will be more convincing that there's a problem on the device (since if icloud backup works).But before I do all these steps, can anyone please tell me any other possible solution? To be honest, I've never had such problems in my 8-year use of iPhone. July 7, 2017I've tried everything in this forum.

I even got the Backup Repair app. This app 'worked' and sorta restored my phone but all my settings were at their default, my apps had my old data but it was like the first time using them. Now when I tried to backup my phone a week later I'm back to getting the same disconnect error. I've again tried all the fixes in this thread but I still get the error. I don't want to use the app again and have all my settings moved back to the default and have to re-sign-in to all my apps again.

April 4, 2017iTunes could not back up the iPhone because the iPhone disconnected.all done, nothing successful;-(for deleting lockdown I had to give rights to my own at firstthen it was possible, But also no solutionI did a call with apple support at least 4 hours!!!no solution anywayI did all other described possibilities on other websites to get normal function, but no chanceI reinstalled Sierra and iTunesI did NVRAM resetI did SMC resetI did a earlier backup from time machineI did all on iPhone. Nothing happened positiveI´ve no more idea, that´so badBut it´s also total confusing because it´s also the same with the iPadBut apple an I we found no failure on iMacIs there any other possibility to find it (on iMac)!? AJ January 1, 2017Unfortunately, none of the suggestions worked for me. I am trying to backup my phone to itunes. The backup seems to be proceeding fine, but then I get the dreaded 'disconnect' message on my computer.

At the very same time, I get a message/alert on my phone that there's an issue with lack of storage space ON MY PHONE (not my computer) and that I can manage my storage in Settings. I have 2GB that is free on my phone, which I can't imagine isn't enough to do a backup. January 1, 2017Yeah, there shouldn't be very much of a size check for making a backup. Just to be sure: it's not a message on your iPhone about your iCloud storage, correct?

Plugging in to the computer may also trigger an iCloud backup simultaneously by plugging in to power.I assume you tried putting the iPhone into power save mode, but if not, try that. Otherwise, if you want to use the contact link way at the top of the page, send us an email and I can help you collect the debug logs from the iPhone while you're trying to make a backup, and we can take a look with you. January 1, 2017My iTunes began misbehaving AGAIN (see my post from two months ago) two days ago. This time, it was a Windows 10 issue. A number of things occurred: every time I synced, I got a message stating that a file could not be read. Each time I saw this message,it was for a different song that has been in my itunes all along.

I also got messages like 'the iphone cannot be synced because it cannot be read from' and 'device not connected.' This time around, helpful Apple rep Max resolved my issue. We did a few things:- Turned off Autoplay.- Connected device to usb port on the back of the PC. Added some speed and efficiency.- Uninstalled the device (iphone/ipad) under device manager/portable devices, because Windows 10 automatically treats your device like another storage device instead of a smartphone or tablet.- Discussed purchasing a new computer; )Hope this is helpful to anyone with a similar set up to mine. November 11, 2016I lost everything on my iPhone 6S - photos, texts, contacts, etc. a few days ago when I installed the latest iTunes update.

I've been working with Apple to retrieve my files but nothing has worked thus far. I've tried restoring from a recent backup, which can take an hour or two, and after an hour, it stops and says that the phone disconnected!I've tried four different usb jacks on my Windows 10 PC and four different charge cables, and nothing. For a while, the phone could not even be recognized by my computer.I have several backups in that MobileSync - Backup folder, so I know it's all there.PLEASE. HELP.: (UPDATE: With the help of another determined Apple tech, I got everything back by restarting iTunes in safe mode (Cntl + Shift + iTunes)! This, of course, was after spending a couple of hours jumping through various hoops. We also saved my last backup to another folder and renamed it, then deleted the original file and other old backups, and ran another backup using the copied backup.Anyway, I used the trial version of Decipher and it works really well. November 11, 2016Jeng, were you able to get your iPhone backed up?

Itunes Could Not Backup The Iphone Because The Iphone Disconnected 2019

My iPhone showed I had no photos after I reset it by pressing the home and lock button.some other information seems to be missing too, like my notes and reminders. But my iphone still has the same amount of used and available storage that it did prior to resetting it so I'm assuming that all of the data is still there, but it's showing as if it was deleted on the phone display. Were you able to resolve this problem? If so, please share your solution with me.

I would be forever greatful. September 9, 2016I've done everything listed here in the article and in the comments, with the exception of the Lockdown file instructions, because when I follow them I get an error saying I'm not authorized to view the files, even though I'm the only administer on this Mac.NOTHING has worked.My problem started when I tried setting up an encrypted backup. It immediately ate up 16+gb of my hard drive and then told me it couldn't finish because I didn't have enough free space. After performing my usual backup, the encrypted back up was still there and filling my hard drive.

So I deleted my backup by going into iTunes Preferences Devices, chose the backup and deleted. Now it won't let me back up or update my phone. I can't restore the backup because it's gone.HELP!I'm on a iPhone 6 running iOS10.11.6 and the most recent iTunes 12.5.1.21ETA: It freezes during '7 of 8' when it tries to 'read the Photo Library.'

September 9, 2016Thank you this worked with me! I have a old iPod Touch 4th gen iPod that not only is on it's last leg but, it has refused to back up since 4/27.

Itunes Could Not Backup The Iphone Because The Iphone Disconnected To Reset

(paired with the fact it has over 1600 songs that are not authorized.) Every time I tried to sync it, it would take hours and, the update would always fail. Like you said after switching to a regular 30 pin Apple Cable, I was able to get my important data backed up! This is all on good old iTunes 11.4 for Windows.I feel much safer now that if it indeed suddenly dies, I will be prepared to use my restore file to set up my new one! September 9, 2015Tried the recommended steps in this article and a handful of other things.

Only thing that worked for me was resetting the network settings on the iPhone itself. Go to Settings App. At the bottom is Reset. Reset Network Settings. Sync again and it should work.(Amended below:)So resetting the network settings on the phone can work one time and then fail for subsequent backups until reseting them again but I just found another workaround without having to reset network settings on the phone. Try booting your mac into SAFE MODE by holding SHIFT key at startup.

Worked like a charm. It keeps 3rd party additions from booting with the system software. I wonder what applications installed all of us have in common. November 11, 2017Hi Jeanine,Sometimes errors in the backup would cause the disconnected message while trying to restore - the low battery, airplane mode, etc are suggestions for trying to make a backup, not restore one.Assuming none of these solutions worked, there may be an actual error in the backup you're trying to restore. You can download our free trial of Decipher Backup Repair to diagnose the errors in the backup. Register Decipher Backup Repair with a license code to fix the errors so you can restore the backup in iTunes.